Tell Us How Were Doing: Parental Evaluations at Goldfish
With so many different activities at Goldfish, no two days are alike. From Mini swim classes to birthday parties, our staff is interacting with students and parents every single day. To make sure every trip into Goldfish is Golden, weve created a couple of checks and balances with youthe parentsin mind. Introducing: quarterly parental evaluation forms!
Just like those little feedback cards youve seen in a hotel room or restaurant, parental evaluations are your chance to be honest with us on a wide variety of factors that influence yours and your childs visit to Goldfish: class size, the facility, pricing, quality of instruction and, honestly, just the overall member experience.
We ask parents to fill out parental evaluation postcards for a week each quarter so that we can ensure that both new and veteran Goldfish members have an opportunity to share their feedback. As a bonus, locations will often offer free coffee to sweeten the deal. How could you possibly say no?
We know your time is precious between lessons. So, youre probably thinking, Why would I waste it filling out a feedback form that will never see the light of day? Heres why its different at Goldfish:
- Your opinions help us make important business decisions. Were not kidding! We analyze evaluations for patterns and trends at both the corporate and local levels. If were seeing negative feedback from dozens of parents on something in particular, well find a way to make it better.
- Well follow up with you personally. Lets face it: some opinions can be awkward to share with us in person, and it can be easier to get them down in writing first. We guarantee a personal follow-up call to each and every parent who completes an evaluation.
- Postcards for feedback are always available. If youre not around during an evaluation week, dont worry theres still a way to speak up! Just look for the bamboo box at the front desk.
Your feedback will help us build the next generation of happy swimmers! To find out when you can expect parental evaluations, ask a front desk representative at your local Goldfish Swim School! Or download your schools yearly calendar card on the website. When you get to goldfishswimschool.com, just go the Find a Location button at the top right of your screen, and select your school. From there, click the Yearly Calendar icon, and youll have the option to download a PDF version.