Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Goldfish Swim School Franchising, LLC., may collect from you, and how it is used. By using our website, www.goldfishswimschool.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
Protect and defend the rights or property of our Website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 856-5120 or via mail Attn: Privacy Officer, 2701 Industrial Row Dr., Troy, MI 48084.

Canadian Privacy Policy

This Privacy Policy discloses the privacy practices for Goldfish Swim School Franchising of Canada (“us” or “we”). We are committed to protecting your privacy. Please read the following to understand what personal information we collect from you and how we use that information and to whom we may disclose it.

By accessing our website at located at www.goldfishswimschool.com and when you use our customer portal (collectively our “Website”) or when you use one of our mobile apps (the “Mobile App”) or by otherwise providing personal information to us in connection with our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, exit this page and do not access or use this site and do not use our mobile apps and do not otherwise provide personal information to us. Our Website and our Mobile Apps are collectively called our “Electronic Properties” in this Privacy Policy.

Choosing to Provide Personal Information.

In using any of our Electronic Properties and in dealing with us you will have the ability to control the amount of personal information you provide to us and therefore you may restrict the use and disclosure of personal information we collect from you by not providing personal information in connection with our Electronic Properties or to us in the first place. However, if you choose to limit the personal information you provide, it may limit the manner in which you can make use of our Electronic Properties or otherwise interact with us.

Consent

You are required to obtain any consents needed before you provide any personal information of any other individual in connection with our Electronic Properties or to us for our handling of the personal information as described in this Privacy Policy.

When we collect, use or disclose your personal information we will generally obtain your consent. Most of the time, we will obtain your consent before or at the same time we collect your personal information. When we collect personal information from you, we will inform you of the uses and disclosures that we wish to make of your personal information unless those uses and disclosures are readily apparent at the time we collect the personal information or are set out in this Privacy Policy.

In some instances, however, we may seek your consent after we have collected your personal information if we wish to make an additional use or disclosure of your personal information where we do not already have your consent for that new use or disclosure. This additional consent may be obtained through an amendment to this Privacy Policy as provided below.

Consent Through This Privacy Policy

This Privacy Policy sets out certain circumstances where we may collect, use and disclose your personal information and, as such, this Privacy Policy operates to obtain your consent to such collection, use and disclosure. By using any of our Electronic Properties or by providing personal information in connection with your interactions with us, we will assume that you have consented to the collection, use and disclosure of your personal information as set out in this Privacy Policy unless you advise us otherwise.

Changing Your Consent

You may change or withdraw the consents you have provided at any time on reasonable notice by contacting us as set out below. Further, you may change or withdraw the default consents set out in this Privacy Policy at any time on reasonable notice by contacting us. If you withdraw certain consents, it may limit the manner in which you can make use of our Electronic Properties and to otherwise interact with us. For clarity, your ability to change or withdraw consent is not absolute. We reserves the right to continue handling your personal information in those circumstances required or permitted by law despite a change or withdrawal of consent.

Purposes for Collection

Except as otherwise provided in this Privacy Policy, we will obtain your explicit or implied consent to collect, use and disclose your personal information. The following sets out some of the information we may collect and how it may be used and disclosed:

We may also send you either administrative related or promotional related emails as permitted under applicable local laws governing email communication for these purposes. Administrative emails would be communication related to your use of our swim programs. Promotional related emails will relate to the promotion of Goldfish Swim Schools. You can opt out of promotional emails by using the unsubscribe mechanism in any promotional message you get from us or by contacting us at the address provided in this Privacy Policy.

Sharing Information

Except as provided in this Privacy Policy, we will not share your personal information with third parties. We may share your information with certain third party service providers. These third parties perform certain functions on behalf of Goldfish Swim Schools such as processing credit card payments and hosting our Website. These service providers will have access to your personal information solely for the purposes of providing such limited functions to a Goldfish Swim School.

We may also use and disclose personal information when we believe that it is appropriate to comply with the law or a court order, enforce or apply this Privacy Policy, or protect the rights, property or safety of this site, its users or others or as may otherwise be permitted by law. In that regard, we may monitor your use of our Electronic Properties to ensure the proper use, operation and security of our Electronic Properties and your compliance with any terms of use related to our Electronic Properties.

We may share information collected with the owner of any one of our locations that you have used or in which you have expressed interest. Our franchisees are required by contract to keep your information confidential and they may use this information only in accordance with the terms of the contract.

As well, we provide a number of services to support our franchisees. As such, a franchisee may provide your personal information to us to enable us to assist with the franchisee’s operations and, as such, we may use your personal information in order to provide that assistance.

Accounts

To use certain parts of our Electronic Properties, you may be required to open an account and to provide certain personal information in connection with that account. You may access and modify your account at any time.

Children’s Personal Information

We do not knowingly collect personal information from children under the age of 13 through the Website. We expect that the parent or guardian of the child will be responsible for providing personal information of the child through use of the Website, including account creation, providing information on the child, booking classes and signing up for one of our clinics.

We also collect personal information of a child in connection with their use of our swim programs, including name, address, age, gender, swim ability, progress, attendance, programs used, any disability and other related information.

Automatic Collection

Like most other commercial websites, our Website may monitor traffic patterns, site usage and related site information. We may automatically (i.e., not via registration) collect or compile certain information when you access the Website. Examples of this type of information include the aggregate and unique number of visitors to the Website, the dates and times of visits to the Website, the domains/countries of visitors, the pages of the Website visited and the content accessed, the browsers, operating systems, search engines and search terms used to visit the Website and HTTP errors generated. We use this information in order to optimize our Website and to assess usage of our Website. We may provide such information to our website contractors for these purposes, but this information does not include any personally identifiable information.

Cookies

We may use “cookies” for this Website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our Website and identify repeat visitors to our Website. Cookies can enable us to track and target the interests of our users to enhance the experience on our Website. Usage of a cookie is in no way linked to any personally identifiable information on our Website.

Social Media Features

The Website may use certain social media features (such as the Facebook badge) which let you connect your activities on our Website with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social media feature. These social media services use a variety of trackers which collect personal information even if you do not use these features on our Website. For more information about the purpose and scope of data collection, processing and disclosure in connection with social sharing features, please review the privacy policies of the entities that provide these features.

Google Tag Manager

We use Google Tag Manager to evaluate use of our Website. Google Tag Manager uses tags and other identifiers to collect information, such as how often users use the Website, what pages they visit, when they do so, and what other websites they visited prior to visiting our Website. Google Tag Manager may collect your IP address, data related to the device/browser you are using, and other information about your use of our Website. Google Tag Manager provides us with statistical information about the use of our Website. We use this information to understand our visitors and to improve the Website. We cannot associate any of this information with any particular visitor.

Google Tag Manager collects information on your activities on our Website and may associate it with other information that they may have collected about you and they may use all of this information for their own business purposes. See https://policies.google.com/technologies/partner-sites for more information on Google’s privacy practices with respect to websites that use Google services.

DoubleClick Ad Services

Our Website incorporates DoubleClick Ad Services technologies. DoubleClick uses various technologies, including cookies, web beacons and embedded scripts, to collect information about you and your interaction with our Website, including information about your browsing behavior. Cookies are described above. Web beacons (also knowns as clear GIFs and pixel tags) are electronic images that may be used with our Website. Embedded scripts are programming code that run when you use our Website which can facilitate the collection of information.

Managing Cookies, Trackers, Scripts and Social Media Information

Many web browsers have settings to notify you when you receive a cookie, web beacons and other trackers and to allow you to block these cookies, web beacons and other trackers and may allow you to disable scripts. If you block any of these items you may not be able to access certain parts of the Website or certain functionality or features may not work properly or may not be available. You may be able to block cookies, web beacons and other trackers and scripts by following the instructions on your browser. Your browser may also allow you to delete cookies and other trackers already stored.

Many social media services allow you to select how your personal information is collected, used and shared. Please check with your social media services for your options.

Security

We take precautions to protect your information. When you submit sensitive information via our Electronic Properties, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted to us in a secure way. The computers/servers in which we store personally identifiable information are kept in a secure environment.

With respect to the personal information of children, we take extra care to protect that information against unauthorized collection, use or disclosure.

Business Sale

In the event we transfer or are considering transferring control of any or all of our operations or services to another organization, we reserve the right to transfer and disclose your personal information to that organization. However, we will require that the organization agree that it will be similarly bound by the provisions of this Privacy Policy and that it will only use and disclose your personal information as we are similarly entitled under this Privacy Policy.

Place of Storage and Processing

Your personal information will be stored and processed in the United States or other jurisdictions, and may be accessible to law enforcement and national security authorities of those jurisdictions.

For information about our use of affiliates and service providers outside your home country to process personal information, please contact us at the address provided below.

Change to Privacy Policy

We may change this Privacy Policy at any time by posting a revised Privacy Policy in the “Privacy Policy” section of the site. The revised Privacy Policy is effective immediately when posted on the site. A user is responsible to review this site and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Use of our Electronic Properties after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy. [Drafting Note: It is best practises to include the date the Privacy Policy was last amended at the top of the Privacy Policy.]

Limited Nature of this Privacy Policy

Nothing contained in this Privacy Policy is intended to create a contract or agreement between us and you and you may not rely on it as such.

Contact Us

If you:

have any questions with respect to our Privacy Policy or our privacy practises;
have any questions with respect to our handling of your personal information;
if you wish to request access to or correction of your personal information under our care or control; or
if you are dissatisfied with our handling of your personal information or any of our responses,
please contact us at:

Goldfish Swim School Franchising of Canada, ULC

2701 Industrial Row Drive

Troy, Michigan 48084

Email: franchise@goldfishswimschool.com

Phone: 1-800-856-5120