Testimonials

We’ve been members of this swim school during two separate periods—In 2018 and then again starting in 2024. Over the years, we’ve had multiple children enrolled, from the infant classes all the way up to the “swim team” level. While the program does help children learn to swim and most of the staff are friendly, our overall experience has been mixed. One of the biggest issues we've encountered is the inconsistency of the coaching staff. There is frequent substitutes, which makes it hard for kids to build trust and continuity with their instructors. One of the substitute coaches held our 3-year-old’s head under water repeatedly as part of a lesson which scared him so much that he didn’t want to return for over a month. It then took a month of 1:1 lessons and lots of reassurance to get him back into the pool. That instructor is no longer with this company. We’ve also noticed that classes often end early—our children are regularly released around the 25-minute mark, despite paying for a full 30-minute session. Additionally, the pool staff often seem unsure when asked basic questions, which contributes to a lack of confidence in the overall organization. This has been our case every time we schedule a makeup class, the coaches are always confused, even though it was scheduled a week in advance and part of their protocol. All of these concerns we've raised with management have been addressed at the time. However, improvements don’t always seem to last, and the issues tend to recur. In the end, we do believe this school will teach your child to swim, and we appreciate the staff’s friendliness, however, given the premium pricing, we hoped for a more consistent and high-quality experience—something that, unfortunately, has not been our experience.

- Michelle G.

August 18, 2025