Frequently Asked Questions

1. We promote and believe in year round swim lessons because, it has been proven, that children learn to swim and be safe in the water at a much faster pace with consistency. Our goal is to eliminate the mentality of seasonal swim lessons because this approach usually leads to the loss of gained swim skills, resulting in wasted time and money.
2. Perpetual lessons, also, provide a more affordable option for customers to pay for swim lessons and eliminate patrons having to come up with such a large sum of money at the beginning of a session.
3. Perpetual lessons provide clients with a consistent day and time until they choose to make a change. We won’t be rearranging our schedule every 3 months, providing more consistency for students and parents. Now there are no more worries about signing up every few months. You won’t need to wonder anymore if you will get the same day and time for the next session.

Any time! Our lessons are ongoing! We believe that a consistent year round approach is necessary for children to learn how to swim and be safe in the water.

• Choose your child’s level (see level descriptions under swim levels). If you are unsure of what level to sign up for, our sales staff will be happy to help with the placement of your child.
• Decide how many classes you would like to take per week. The monthly cost is based on your child taking one class per week. Your child will receive a multiple child discount (7% per class) if you choose to take 2+ classes per week. (Group lessons only)
• Call or stop by Goldfish Swim School and we will register your child for lessons.
• Reserve your class request with a credit card, debit card, or checking or savings account.
• Lastly, remember to show up 15 minutes early to your child’s first lesson. At that point we will have you fill out our Swim Lesson Registration Form if one of our staff member has not already pre-filled out the form for you. As a reminder, your child will not be able to swim until this form has been completed and turned into GFSS.

Families enrolling at Goldfish will have two payment options:

• Automatic debit from a checking or savings account
• Customers will have either their checking or savings account debited on the 1st day of every month for the upcoming months swim lessons. To withdraw from swim lessons, families will need to provide Goldfish 30 days advanced written notice. (Withdrawal forms will be provided at the front desk as well as online)
• Automatic debit from a credit card or debit card
• Customer will have their credit card or debit card (Master Card, Visa, or American Express) debited on the 1st day of every month for the upcoming months swim lessons. To withdraw from swim lessons, families will need to provide Goldfish 30 days advanced written notice. (Withdrawal forms will be provided at the front desk as well as online)

Because our schedule is very full, therefore we cannot reserve a spot without payment. For your benefit and for scheduling purposes, we cannot allow clients to hold spots and then drop out at the last minute. We determine our staffing needs and class schedule based on enrollment.

Families who wish to withdraw from swim lessons must provide us with 30 days written notice of their desired end date. Withdrawal forms can be found at the front desk or online. Customers need to confirm that Goldfish Swim School has received their request. No verbal cancellation requests, hand written letters, or typed emails will be accepted.

Our wait list can tend to get very long and 30 days gives us sufficient time to fill your spot effectively and provide you with the necessary feedback you need if you ever decide to re-enroll with us. Also, we determine our staffing needs, supplies, and other operational costs based on the enrollment for each month.

Pricing:

*These fees are the monthly cost, for swim lessons, and will be debited on the 1st day of each month. These monthly fees are based on your child taking one (1) class per week.
*There is a $25 annual administration fee, per child, with a maximum family administration fee of $45. Families will pay this administration fee when they first sign up, at Goldfish Swim School, and then on their anniversary date each year while enrolled in swim lessons.

You will pay the pro-rated amount for the month in which you are starting swim lessons plus any administration fees. You will then go into our automatic billing system for all future months.

Yes! There is a limit of 6 make-up classes per 6 months of lessons. To qualify for a make-up lesson, you must call and cancel before you miss your class. Make-up lessons can be booked up to one week in advance and they must be used within one month of the missed class. Make-up lessons can only be used while currently enrolled in lessons and missed make-up lessons cannot be made up. A cancellation of your enrollment will lead to a forfeiture of all unused make-up swim lessons on your account. If a make-up cannot be scheduled, we offer you a free family swim for the entire family.

Due to operational costs, no refund, credits, or transfers will be issued at Goldfish Swim School.

Our classes are “perpetual” which means that they continue indefinitely until you turn in a withdrawal form 30 days prior to your last lesson indicating that you wish to take a break.

When you choose to pull out of lessons, that spot is now available to other students to register in. We will do our best to work with your schedule and your requests for teachers but we cannot guarantee that there will be a spot for you when you return. If you are extremely inflexible with your day, time, and teacher choice then we suggest you stay in lessons even if you are going to miss a few classes. Throughout the year, those few lessons that you may miss will not hinder your child learning to swim as much as pulling out of lessons all together would.

We run on internal sessions at Goldfish, therefore we know what skills your child should be doing in order to get placed in a specific level or class. All of our teachers have been trained to split teach levels (meaning some classes may be a blend of two similar levels or various skills). There isn’t always a “cookie cutter” level for students to fit in when they sign up. We are very flexible in working with each child’s individual strengths and weaknesses within each level. We are also constantly evaluating the students and making adjustments to levels if they are above or below the goals. Level names are changed as soon as the children advance beyond the skills required for that class.

You may change your day or time by talking to our sales staff. If no spot is immediately available we will do our best to make the changes as soon as openings become available in our schedule. In addition, please feel free to check back with us as often as you would like for your preferred class time.

Classes tend to progress together. If this is not the case, we will speak to you about looking for a class more appropriate for your child.

If a group class (Semi-Privates with only 1 child enrolled) has only one or two students, as always, we do reserve the right to consolidate that class.

Some of our students and many of our parents have become attached to their teachers. Our teachers are wonderful and we continue to make decisions regarding where teachers are placed based on our effort to provide the best swimming experience possible for everyone. We know that different students respond to different teaching personalities. We will always try to accommodate these needs. We cannot guarantee a teacher and we will always reserve the right to change teachers if necessary.

All of our teachers go through an extensive hiring process and training period at GSS. They are all extremely qualified in teaching children how to swim and be safe in the water. We understand that you may have specific requests and we will do our best to meet those needs. However, we cannot control events that may occur in our teacher’s lives that may require them to change their schedules occasionally.